Caribbean Tom – Terms of Service

Effective Date: July 8, 2026

Welcome to Caribbean Tom. By accessing or using our website, purchasing our products, or interacting with our services, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our website.

1. Acceptance of Terms

By using the Caribbean Tom website, you confirm that you are at least 18 years of age or have permission from a parent or legal guardian to use this website. Your continued use of the website constitutes your acceptance of these Terms of Service.

2. Our Products

Caribbean Tom offers a variety of lifestyle and gift products, including but not limited to:

• Handmade Soap Bars
• Spa Kits
• Towels
• Carry Bags
• T-Shirts
• Accessories
• Family Gift Items
• Seasonal and Promotional Merchandise

We strive to display our products, colors, descriptions, and pricing as accurately as possible. However, slight variations may occur due to photography, screen settings, or handcrafted production.

3. Orders

All orders are subject to acceptance and product availability. Caribbean Tom reserves the right to refuse or cancel any order for any reason, including pricing errors, suspected fraud, or product availability.

If your order is canceled after payment has been received, a full refund will be issued.

4. Pricing

All prices are listed in U.S. Dollars (USD) and are subject to change without prior notice.

Applicable taxes and shipping charges will be calculated during checkout.

5. Payments

We accept secure payment methods through our authorized payment providers.

Caribbean Tom does not store or have access to your complete credit or debit card information.

6. Shipping

Orders are typically processed within the timeframe listed on our website.

Shipping times are estimates and may vary due to carrier delays, weather conditions, holidays, or other circumstances beyond our control.

Once an order has been shipped, Caribbean Tom is not responsible for delays caused by the shipping carrier.

7. Returns and Refunds

Please review our Return Policy for complete details.

Products returned must be unused and in their original condition unless they arrive damaged or defective.

Due to health and hygiene considerations, certain personal care items such as soaps and spa products may not be eligible for return once opened.

8. Product Use

Our products are intended for personal use only.

Customers should discontinue use immediately if irritation or allergic reactions occur.

Please review ingredient information before using any personal care product.

Caribbean Tom is not responsible for misuse of any product.

9. Intellectual Property

All content on this website, including logos, product names, graphics, photographs, videos, text, designs, and branding, is the exclusive property of Caribbean Tom unless otherwise noted.

No content may be copied, reproduced, distributed, or used without prior written permission.

10. User Conduct

You agree not to:

• Use the website for unlawful purposes.
• Attempt to gain unauthorized access to the website or servers.
• Upload harmful software or malicious code.
• Copy or misuse website content.
• Interfere with the operation or security of the website.

Violation of these terms may result in termination of access.

11. Third-Party Services

Our website may contain links to third-party websites or services.

Caribbean Tom is not responsible for the content, privacy practices, or policies of those third-party websites.

12. Disclaimer of Warranties

This website and all products are provided “as is” and “as available.”

Caribbean Tom makes no warranties, express or implied, regarding the uninterrupted availability of the website or the suitability of products for a particular purpose beyond applicable law.

13. Limitation of Liability

To the fullest extent permitted by law, Caribbean Tom shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of our website or products.

Our total liability shall not exceed the amount paid for the product giving rise to the claim.

14. Indemnification

You agree to indemnify and hold harmless Caribbean Tom, its owners, employees, affiliates, and partners from any claims, damages, liabilities, or expenses arising from your violation of these Terms of Service or misuse of the website.

15. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.

16. Changes to These Terms

Caribbean Tom reserves the right to modify these Terms of Service at any time.

Updated versions will be posted on this page with a revised effective date.

Continued use of the website after changes have been posted constitutes acceptance of the updated terms.

17. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of the State of Tennessee, without regard to its conflict of law provisions.

18. Contact Information

If you have questions regarding these Terms of Service, please contact us through the contact information provided on the Caribbean Tom website.

Thank you for visiting Caribbean Tom.

We appreciate your support and look forward to helping you bring the relaxing spirit of the islands into your home through our soaps, spa collections, apparel, gifts, and accessories.

Return & Refund Policy for Caribbean Tom

Effective Date: July 8, 2026

Your satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.

Returns

Returns may be requested within 30 days of receiving your order.

Returned merchandise must:

• Be unused
• Be in its original packaging
• Include all original tags and accessories
• Be in resalable condition

Non-Returnable Items

For health and hygiene reasons, the following items cannot be returned once opened or used:

• Soap bars
• Spa products
• Personal care items
• Customized or personalized products
• Clearance or final sale merchandise
• Gift cards

Refunds

Once your return is received and inspected, we will notify you regarding approval of your refund.

Approved refunds will be issued to the original payment method.

Shipping charges are generally non-refundable unless the return is due to our error.

Exchanges

If you received a damaged or defective product, we will gladly replace it at no additional cost.

Return Shipping

Unless the return is due to our error or a defective product, customers are responsible for return shipping costs.

Contact Us

If you have questions about a return, please contact our customer service team through our Contact Us page.