Terms & Conditions for Caribbean Tom

Effective Date: July 8, 2026

Welcome to Caribbean Tom. By accessing or using our website, you agree to be bound by these Terms & Conditions. If you do not agree with these terms, please do not use our website.

Products

Caribbean Tom offers island-inspired products including soaps, spa accessories, towels, carry bags, apparel, gifts, and other lifestyle products. We strive to display our products and colors as accurately as possible; however, actual colors may vary depending on your device.

Orders

All orders are subject to acceptance and product availability. We reserve the right to refuse or cancel any order for any reason, including pricing errors, inventory shortages, suspected fraud, or inaccurate product information.

Pricing

Prices are listed in U.S. Dollars and are subject to change without prior notice. Applicable taxes and shipping charges will be calculated during checkout.

Payment

We accept approved payment methods offered through our secure checkout system. Payment must be received before an order is processed.

Shipping

Orders are processed as quickly as possible. Delivery times are estimates and may vary due to weather, holidays, carrier delays, or other circumstances beyond our control.

Returns & Refunds

Please review our Return & Refund Policy for complete details regarding returns, exchanges, and refunds.

Intellectual Property

All website content, including logos, graphics, photographs, product descriptions, text, designs, and images, is the property of Caribbean Tom and may not be copied, reproduced, distributed, or used without written permission.

Limitation of Liability

Caribbean Tom shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products. Our maximum liability shall not exceed the amount paid for the purchased product.

Disclaimer

While we strive for accuracy, we do not guarantee that product descriptions, pricing, availability, or website content are error-free. We reserve the right to correct errors at any time.

Governing Law

These Terms & Conditions shall be governed by the laws of the State of Tennessee without regard to conflict of law principles.

Changes

We reserve the right to modify these Terms & Conditions at any time. Continued use of the website constitutes acceptance of any updates.

Shipping Policy for Caribbean Tom

Effective Date: July 8, 2026

At Caribbean Tom, we work hard to ensure your order arrives safely and promptly.

Processing Time

Most orders are processed within 1–3 business days after payment has been received.

During holidays, sales events, or peak shopping periods, processing times may be slightly longer.

Shipping Methods

We ship using trusted carriers to provide reliable delivery service.

Shipping options and estimated delivery dates will be shown during checkout.

Shipping Rates

Shipping charges are calculated based on:

• Order weight
• Package size
• Delivery destination
• Shipping method selected

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information, when available.

Lost or Delayed Shipments

Although we work with dependable shipping partners, Caribbean Tom is not responsible for delays caused by shipping carriers, weather conditions, natural disasters, or other circumstances beyond our control.

If your package appears lost, please contact us and we will gladly assist in working with the shipping carrier.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information. Caribbean Tom is not responsible for packages shipped to an incorrect address provided during checkout.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery and include photographs of the damaged package and products so we can assist you promptly.

Return & Refund Policy for Caribbean Tom

Effective Date: July 8, 2026

Your satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.

Returns

Returns may be requested within 30 days of receiving your order.

Returned merchandise must:

• Be unused
• Be in its original packaging
• Include all original tags and accessories
• Be in resalable condition

Non-Returnable Items

For health and hygiene reasons, the following items cannot be returned once opened or used:

• Soap bars
• Spa products
• Personal care items
• Customized or personalized products
• Clearance or final sale merchandise
• Gift cards

Refunds

Once your return is received and inspected, we will notify you regarding approval of your refund.

Approved refunds will be issued to the original payment method.

Shipping charges are generally non-refundable unless the return is due to our error.

Exchanges

If you received a damaged or defective product, we will gladly replace it at no additional cost.

Return Shipping

Unless the return is due to our error or a defective product, customers are responsible for return shipping costs.

Contact Us

If you have questions about a return, please contact our customer service team through our Contact Us page.